Privacy Policy

Support Local Hawaii

Effective Date: July 14, 2026

Our Commitment

At Support Local Hawaii, protecting your privacy is part of our kuleana (responsibility). We believe trust is earned through transparency, respect, and responsible stewardship of your information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal information when you use SupportLocalHawaii.com and related services.

By using our website or creating an account, you agree to this Privacy Policy.

Information We Collect

Depending on how you use our platform, we may collect the following information.

Information You Provide

You may voluntarily provide information such as:

Name
Email address
Phone number
Mailing address
Business information
Organization details
Profile information
Messages you send us
Newsletter subscriptions
Event registrations
Donation information, when you choose to support our mission. Financial contributions are voluntary and processed securely through trusted third-party donation providers. Support Local Hawaii does not sell products or services through this website, and we do not store your payment card information on our servers.

Information We Collect Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Pages viewed
Referral sources
Time spent on pages
Website performance information
General geographic location based on IP address

This information helps us improve our services and better understand how our community uses the platform.

Cookies

We use cookies and similar technologies to:

Keep you logged in
Remember your preferences
Improve website performance
Measure website traffic
Enhance user experience

You may disable cookies through your browser settings, although some features of the site may not function properly.

How We Use Your Information

We use information to:

Operate Support Local Hawaii
Create and manage user accounts
Publish business listings (where authorized)
Process memberships and donations
Provide customer support
Improve our website and services
Send newsletters and important updates
Respond to inquiries
Detect fraud and protect our community
Comply with legal obligations

We only collect information reasonably necessary to operate our services.

AI-Assisted Services

Support Local Hawaii may use trusted artificial intelligence tools to help create content, improve search, provide customer support, recommend resources, or enhance website functionality.

AI-generated content is reviewed whenever practical, and important decisions affecting individuals are not made solely through automated systems.

Information submitted through our website may be processed by trusted service providers solely to provide requested services.

Community Profiles and Business Listings

If you create a public profile, business listing, nonprofit profile, or vendor page, some information you provide may be visible publicly.

You control much of the information displayed through your account settings.

Please avoid posting confidential or sensitive personal information in publicly accessible areas.

Third-Party Services

We work with trusted service providers that help us operate our platform, including services for:

Website hosting
Donation processing
Email delivery
Analytics
Security monitoring
Customer support
Event registration

These providers receive only the information necessary to perform their services and are expected to safeguard your information.

Embedded Content

Pages on our website may include embedded content from third-party services such as videos, maps, or social media platforms.

These services may collect information according to their own privacy policies.

Communications

We may send:

Account notifications
Membership updates
Event information
Newsletters
Community announcements
Promotional messages

You may unsubscribe from promotional emails at any time using the unsubscribe link or by contacting us.

We will continue sending essential account or legal notices when necessary.

Sharing Your Information

We do not sell your personal information.

We may share information only:

With trusted service providers
When required by law
To protect our legal rights
During a merger, acquisition, or organizational restructuring
With your permission

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While no online system can guarantee absolute security, we continually work to maintain appropriate security practices.

Data Retention

We retain information only as long as necessary to:

Provide our services
Maintain records
Meet legal obligations
Resolve disputes
Enforce our agreements

When information is no longer needed, we will securely delete or anonymize it where practical.

Your Privacy Choices

You may request to:

Access your personal information
Correct inaccurate information
Delete your account
Receive a copy of your information where applicable
Withdraw consent for certain communications
Update your preferences

Some information may need to be retained for legal, accounting, or security purposes.

Children’s Privacy

Support Local Hawaii is intended for individuals age 13 and older.

We do not knowingly collect personal information from children under 13.

If we learn such information has been collected, we will promptly remove it.

International Visitors

Although Support Local Hawaii primarily serves Hawaii and its communities, visitors from other jurisdictions may access our website.

Where applicable, we strive to respect privacy rights provided under relevant laws, including requests to access, correct, or delete personal information.

Changes to This Policy

We may update this Privacy Policy from time to time.

When significant changes are made, we will update the “Effective Date” above and may provide additional notice through our website or email when appropriate.

Your continued use of the platform after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us.