Terms of Service

Support Local Hawaii

Effective Date: June 28, 2026

Welcome

Aloha and welcome to Support Local Hawaii.

Our mission is to strengthen Hawaii’s local economy by connecting residents, visitors, nonprofits, businesses, creators, and community organizations through a platform built on aloha, kuleana (responsibility), and mālama (care).

These Terms of Service (“Terms”) explain the rules for using Support Local Hawaii and our related services. By accessing or using our website, you agree to these Terms.

If you do not agree with these Terms, please do not use the platform.

About Support Local Hawaii

Support Local Hawaii provides information, business listings, community resources, educational content, events, marketplace features, and other services designed to support Hawaii’s local communities.

Unless specifically stated otherwise, Support Local Hawaii acts as a platform connecting people and organizations. We are not a party to transactions between users, businesses, nonprofits, or service providers.

Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to use certain features of the platform.

If you use the platform on behalf of a business, nonprofit, or other organization, you confirm that you have authority to act on its behalf.

Your Account

If you create an account, you agree to:

• Provide accurate information.

• Keep your information current.

• Maintain the confidentiality of your password.

• Notify us promptly of unauthorized account activity.

You are responsible for activity occurring under your account.

Acceptable Use

You agree to use Support Local Hawaii respectfully and lawfully.

You may not:

• Violate any law or regulation.

• Submit false or misleading information.

• Impersonate another individual or organization.

• Harass, threaten, or abuse others.

• Upload malicious software.

• Attempt unauthorized access to the platform.

• Interfere with website operations.

• Use automated scraping tools without written permission.

• Post unlawful, fraudulent, defamatory, or infringing content.

We reserve the right to remove content or restrict accounts that violate these standards.

Community Standards

Support Local Hawaii exists to strengthen community.

We encourage respectful conversations, honest business practices, and constructive participation.

Users are expected to engage with aloha, integrity, and mutual respect.

Repeated violations of these principles may result in account suspension or removal.

User Content

You retain ownership of the content you submit.

By submitting content—including reviews, photos, business information, articles, comments, or event listings—you grant Support Local Hawaii a non-exclusive, worldwide, royalty-free license to display, reproduce, modify for formatting purposes, promote, and distribute that content in connection with operating and promoting the platform.

You represent that you have the rights necessary to share any content you upload.

Business Listings

Business owners are responsible for ensuring that listings remain accurate.

Support Local Hawaii may edit listings for formatting, clarity, or policy compliance but does not guarantee completeness or accuracy.

We reserve the right to remove listings that violate these Terms or our community standards.

Marketplace, Memberships, and Donations

Certain services, memberships, sponsorships, event registrations, marketplace purchases, or donations may require payment.

Prices, benefits, and availability may change over time.

Unless otherwise stated, payments are processed through secure third-party payment providers.

Refund policies for specific services or events will be described at the time of purchase.

AI-Assisted Features

Support Local Hawaii may use artificial intelligence tools to assist with search, content recommendations, customer support, translations, summaries, or educational resources.

AI-generated content may contain errors and should not be considered legal, financial, medical, or professional advice.

Important decisions should always be verified through qualified professionals.

Intellectual Property

The Support Local Hawaii name, logo, branding, graphics, original website design, articles, and other original content are protected by applicable intellectual property laws.

Except where otherwise permitted, you may not reproduce, distribute, or commercially exploit our original content without written permission.

Copyright Concerns

If you believe content on our platform infringes your copyright, please contact us with sufficient information to investigate and respond appropriately.

We respect intellectual property rights and will review legitimate notices promptly.

Third-Party Services

Our website may include links to third-party websites, products, services, payment processors, maps, videos, or social media platforms.

We are not responsible for the content, policies, or practices of third-party services.

Your interactions with those services are governed by their own terms and policies.

Availability

We strive to keep the platform available and up to date.

However, we cannot guarantee uninterrupted access and may suspend services temporarily for maintenance, upgrades, security, or unforeseen circumstances.

Disclaimer

Support Local Hawaii provides information and services on an “as is” and “as available” basis.

While we work hard to provide accurate information, we do not guarantee the accuracy, completeness, or reliability of all content, listings, or services.

Users are responsible for evaluating businesses, products, events, and services independently.

Limitation of Liability

To the fullest extent permitted by law, Support Local Hawaii shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the platform.

Our total liability for any claim relating to the platform shall not exceed the amount you paid directly to Support Local Hawaii during the twelve months preceding the claim, if any.

Indemnification

You agree to indemnify and hold harmless Support Local Hawaii and its owners, volunteers, contributors, affiliates, and partners from claims arising out of your use of the platform, your submitted content, or your violation of these Terms.

Termination

You may close your account at any time.

We reserve the right to suspend or terminate accounts that violate these Terms, applicable laws, or community standards.

Certain provisions—including intellectual property rights, disclaimers, limitations of liability, and dispute resolution—remain in effect after account termination.

Governing Law

These Terms are governed by the laws of the State of Hawaii, without regard to conflict-of-law principles.

Resolving Disputes

If a dispute arises, we encourage both parties to first attempt to resolve the matter informally by contacting us.

If the dispute cannot be resolved informally, it may be submitted to binding arbitration in the State of Hawaii, except where applicable law provides otherwise.

Nothing in these Terms limits either party’s ability to seek appropriate injunctive or equitable relief when necessary.

Force Majeure

Support Local Hawaii shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, power outages, internet disruptions, labor disputes, governmental actions, or other extraordinary events.

Changes to These Terms

We may update these Terms as our platform evolves.

Material changes will be posted on this page with an updated Effective Date.

Continued use of the platform after changes become effective constitutes acceptance of the revised Terms.

Contact Us

Questions about these Terms may be directed to:

Support Local Hawaii

Email: contact@supportlocalhawaii.com

Website: https://supportlocalhawaii.com

Mahalo

Support Local Hawaii exists because of our community.

By using our platform, you help strengthen local businesses, nonprofits, creators, and neighbors across Hawaiʻi.

Mahalo for being part of our growing ʻohana.